Ordering and Payments in the Panorama.sk / Slovakia Document Store

PhDr. Ida Bibelová
Valachovej 6
841 01 Bratislava
The Slovak Republic
mobile: (00-421) - 905 454 205
e-mail: panorama@panorama.sk

Ordering

Some of orders are settled by our partners and rates may change.

In our electronic online store are items and services arranged by categories of items and some of them by geographic localities. You should choose an item, quantity of items, and a region for shipment. After choosing all of this you should click at the Add to the shopping cart button. Your item is included into your shopping cart. You can see it immediately. Then you can search for other items, choose them and put them into your shopping cart, or you can make your order. Do not afraid to use back button on your browser. Shopping cart remembers your items. Do not forget to choose the right region of delivery when choosing the last item. Delivery destination for all items will be changed by this way.

After hitting the Check Out button you will be asked to put down your personal information into our form. We need this information to prepare an invoice and fill your order. Fields with red asterisks * are required.

To change the shipping / delivery address is needed to fill the address in the Comments form field.

If you want to purchase in our store, you have to accept our Payment and ordering conditions. Without accepting them, the order can not be sent to us. If you agree with the conditions, you are obliged to take up ordered items or services and pay the amount listed in the order.

In our online form you can subscribe to our mailing messages with the Panorama and Slovakia Document Store news.

Shipping

Our checkout calculates the total amount to pay and sends us your payment and shipping information.

Our system calculates charges for shipping up to 1-kilogram weight. In a case weight is over 1 kilogram, we will send you the appropriate shipping costs information after receiving your order. In some cases international shipping charges can be less.

Rates for shipping to the Slovak Republic up to 1kg: 3.90 EUR. Rate for delivery could be more expensive for some items - rolled maps, leaflets etc.

Shipping inside the Slovak Republic over 1 kg - according to rates of the Slovenska Posta postal service.

Shipping to the Czech Republic: 11.16 EUR for up to 1 kg, second class postage. Up to 0.5 kg: 7.20 EUR (Second class postage)

Rate for shipping to European countries besides the Czech Republic and Slovakia: 13.56 EUR for up to 1 kilogram.

Rate for other countries for up to 1 kilogram: 21.96 EUR.

After receiving your order we will send you our final invoice and information regarding payment options you have. We will estimate our shipping and delivery terms, based on the availability of your items. Please, allow your e-mail client to accept messages from our e-mail address idigest@panorama.sk.

We ship items with the Slovak Postal Service. Upon your order we can send you an item with a parcel service or courier service.

If you purchase an information service, we will send it by e-mail.

Our final invoice is a part of an item package we deliver to you. If you purchase information service, we will send you an invoice via postal service.

Payment

You can pay in advance, or, if you are ordering in Slovakia, you can purchase your item with payment on delivery (dobierka in the Slovak language). Only some countries allow pay on delivery from Slovakia.

If you choose payment with payment cards, we will send you an address of our Internet page where you begin your online payment. From this page you are redirected to a Pay Pal site. You can use your card to pay by Pal Pal, or you can use your Pay Pal account.

Attention: In case of online payment costs of your purchase are converted to EUR. Up to day exchange rates of the ECB are here. Credit card corporations may charge you according their exchange rate. Because of this, there can be some small differences in your final costs.

We also accept money order or cashier's check. If you pay with a check, we will charge you with additional EUR 10.00. This is our bank's check processing fee.

We accept payment by bank transfer to a bank account, which is a part of our preliminary invoice. If you pay with bank transfer, you should cover your bank charges for international money transfer. If these fees are subtracted from the amount sent, your order will be cancelled.

Orders will be shipped upon receiving the payment.

Minimum order is EUR 4.00. We are not a VAT payer.

Returns Policy

Please be assured of complete satisfaction with every purchase. If there's ever any question or problem with any merchandise purchased, or you need to arrange an exchange or refund, please send us an e-mail or call us.

Damage caused by shipping must be reported immediately on the day the goods are received and the delivery officer's signature is required for freight claims.

You may return an item for refund or replacement within 3 days of the shipping date. (Besides software and multimedia - CD, DVD etc.) Shipping and handling charges are non-refundable, unless the merchandise is defective. Then your shipping charges will be refunded also. We cannot be responsible for lost or misdirected returns.

To return an item, send us an e-mail or phone, write us regarding the reason or situation. We will then give you instructions on what to do.

Your order must be returned in the condition it was received and in its original packaging.

If you ask us for refund and there is no defective merchandise, we will ask you to cover bank charges for refund's international money transfer.

For your protection, we suggest all returns be shipped via a parcel service or courier, which automatically insure the first $100.00 value of your shipment and demand a signature upon delivery.

We receive a lot of e-mail everyday, so please have patience with us as we respond to each individual inquiry. We know how important our response is to you.

Privacy

Your personal data will be used only for delivery of merchandise. In our online form you can sign in to get our mailing with the Panorama.sk and Slovakia Document Store news. We will use your e-mail address to send you our news, until your sign off.

If you have question, feel free to contact us.